Serve customers on WhatsApp with your whole team
Velo connects your business’s own WhatsApp Business account through Meta’s official WhatsApp Business Platform and brings conversations, templates, broadcasts and automation into one place.
What your team can do
Shared inbox
Many agents answer one WhatsApp number, with conversation assignment, labels and notes.
Message templates
Create templates in Velo, submit them to Meta, and send them to customers outside the 24-hour window.
Broadcasts
Send scheduled messages to customers who have opted in.
Automation
Auto-replies and simple bots for frequent questions.
Roles & security
Per-workspace role-based access; Meta tokens are stored encrypted.
Reports
Track conversation volume and agent performance.
How it works
- A business creates a workspace in Velo.
- The business owner connects its WhatsApp Business account through Meta Embedded Signup and chooses which assets to share.
- The team starts replying to customers and sending templates from Velo.
Velo is built and operated by PT Micro Data Indonesia.