Velo

Terms of Service

Effective 10 November 2026

These terms govern the use of Velo, a multichannel customer-engagement platform operated by PT Micro Data Indonesia ("Microdata", "we"), by businesses ("Customers") and their users. By creating an account or using Velo, you agree to these terms.

1. The service

Velo lets Customers connect their own WhatsApp Business account through Meta’s WhatsApp Business Platform (Cloud API) and manage customer conversations, message templates, broadcasts, automation and reports in one place.

2. Accounts and workspaces

  • Customers are responsible for accurate sign-up data and for all activity in their workspace.
  • Workspace owners set their members’ roles and access and must keep credentials confidential.
  • Tell us promptly about any suspected unauthorized access.

3. Use of WhatsApp

  • Customers must comply with Meta’s WhatsApp Business Terms, WhatsApp Business Messaging Policy and WhatsApp Commerce Policy.
  • Customers may only start conversations with people who have opted in, and must honour opt-out requests.
  • Spam and illegal, misleading or infringing content are prohibited.
  • Meta may restrict or disable a Customer’s number or account under its policies; this is outside our control.

4. Fees

  • Velo subscription fees follow the plan the Customer chooses.
  • WhatsApp messaging fees are charged by Meta. Unless agreed otherwise in writing, the Customer adds its own payment method to its WhatsApp Business account and is billed directly by Meta.

5. Data

Customers keep ownership of their conversation and contact data. We process it only to provide the service, as described in our Privacy Policy. Customers are responsible for having a lawful basis to process their customers’ data.

6. Availability

We aim to keep Velo available, but the service may be interrupted by maintenance, third-party outages (including Meta) or events beyond our control.

7. Suspension and termination

We may suspend or end access if a Customer breaches these terms or Meta’s policies, or where the law requires. Customers may stop at any time; data is deleted as described in the Privacy Policy.

8. Limitation of liability

To the extent permitted by law, Velo is provided "as is" and we are not liable for indirect losses, lost profits, or Meta’s actions on a Customer’s account. Our total liability is limited to the subscription fees the Customer paid in the previous three months.

9. Governing law

These terms are governed by the laws of the Republic of Indonesia.

10. Contact

PT Micro Data Indonesia

Jl. Endro Suratmin No.52d, Way Dadi, Kec. Sukarame, Kota Bandar Lampung, Lampung 35131, Indonesia

hallo@microdataindonesia.co.id