Data Deletion

1. If you remove Velo from your Facebook account

Go to Facebook → Settings & Privacy → Settings → Business Integrations (or Apps and Websites), select Velo and click Remove. Meta sends us a deletion request automatically, and you receive a confirmation code and a link to this page to check its status.

Velo does not store your personal Facebook profile data, so the request is completed as soon as it is received.

2. If you are a business using Velo

• Disconnecting a WhatsApp channel in the Channel menu deletes the Meta access token for that channel, so Velo can no longer access your WhatsApp Business account.
• To delete all workspace data (user accounts, contacts, conversations, templates and history), the workspace owner emails hallo@microdataindonesia.co.id with the subject "Velo Data Deletion" and the workspace name. We verify the request and complete it within 30 days.
• You can also revoke Velo’s access in Meta Business Suite → Settings → Integrations → Connected apps.

3. If you are a customer of a business using Velo

Your conversations are managed by the business you contacted on WhatsApp. Ask that business to delete your data; we will help it fulfil the request. You can also contact hallo@microdataindonesia.co.id.